Frequently Asked Questions

ORDERS & CUSTOMER CARE

Can I order online and pick-up my order at your boutique in Covington? 

Yes! We offer $8 flat rate shipping for our items online or you can pick up in our store for free. It is best to do this so we can make sure your item is in stock. 

What is your turn around time on items?

Our turn around time for items is currently 7-9 business days but we try and get them out as soon as possible. Shipping is 2-3 business days on top of production time.

Depending on our workload, personalized items may have a longer turn around time. If you need an item by a certain, please let us know at time of order and we will try our best to accommodate your timeline. However, we cannot guarantee this. 

Do you ship internationally?

We do not have set rates for shipping international. However, we can get you a quote based on location, just email us!

Can I send my order as a gift?

Yes, just state that under additional instructions when you check out and we will wrap your order in brown craft paper and we can even put a note with it!

All orders are shipped with a packing slip and no prices are present.

Do you do custom projects?

Yes, we do custom indoor signage and decor. Email michele@grainwell.com or a contact form to see if what you are envisioning is possible for us to create!

Can you use a logo or trademark for custom orders?

Yes. However, we assume no responsibility for determining trademark/logo ownership. All liability of this nature rests solely with the customer.