KEY TERMS, CONDITIONS & FAQS
MINIMUM ORDERS | Opening order minimum: $350 | Reorder minimum: $250. To place an order, email Credit Card Authorization Form and Order Form to firstname.lastname@example.org. You can also email your order not on an order form. You will receive an electronic copy to your email within one week of your order with an estimated ship date.
MINIMUM CASE PACKS | Minimums per item/SKUs are listed throughout the catalog. Any order received for less than the minimum will be rounded up to the case pack minimum.
DESIGNS | If you do not see your city, email email@example.com and we can create your city for you in any of the design styles we offer!
ORDERING & PAYMENT | A credit card authorization form must be filled out to keep on file and we will charge that card at time of shipment. Or we can send you a link where you can pay with your checking. Either way we need a credit card on file. All major credit cards are accepted.
TURN AROUND TIME | All our items are made to order and will have an approximate 4-6 week turnaround time + ship time. An approximate ship date will be given at time of order.
SHIPPING | All items ship via USPS or FedEx. Other shipping companies are available by request only. We can charge your shipping account if requested. Customer is responsible for all shipping costs. Local pick up is available as well (Covington, KY 41011).
RETURNS | All sales are FINAL since all items are made to order. No unauthorized returns will be accepted. Please inspect all items at time of delivery. Claims must be reported within 5 days of delivery and replacements will be sent as soon as possible.
MSC | We are an emerging brand and all merchandise must be sold as Grainwell®. All merchandise sold in store & displayed on social media (facebook, twitter, instagram, etc) must be visibly marked as Grainwell®.
For wholesale inquiries and orders email firstname.lastname@example.org